IndiGo Phone Numbers and Emails

Toll-Free Number:

  • (877) 277-8183
    Canada
Send Message

Customer Service:

  • +91 991 038 3838
    India
  • +91 124 617 3838
    India
  • +91 124 497 3838
    India
  • +91 742 808 1281
    WhatsApp

Headquarters:

  • +91 124 435 2500

Sales/ Reservations:

  • (877) 606-2560
    United States
  • +880 171 140 9704
    Bangladesh
  • +861 388 087 5390
    China
  • +9 723 795 2133
    Isreal
  • +8 136 240 0417
    Japan
  • +9 652 226 0250
    Kuwait
  • +9 744 036 7777
    Qatar
  • +9 411 771 1510
    Sri Lanka
  • +662 105 4767
    Thailand
  • +9 714 321 6900
    UAE

IndiGo Emails:

Customer Service
Nodal Officer
General Info
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

IndiGo Website:

IndiGo Help Center:

Corporate Office Address:

InterGlobe Aviation Limited
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon, Haryana 122 002
India

Other Info (opening hours):

Other Location:

Upper Ground Floor, Thapar House

Gate No. 2, Western Wing, 124 Janpath

New Delhi 110001

More contact details

Fax:

+91-114-351-3200

IndiGo Customer Service Reviews

1.7 / 5
Poor
Guest-5545753
Regarding payment for reservations

Its worse ever customer service and flight delays. After deducting the payment no response from airline even customer care representative also are very worse and no response at all

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Guest-5288998
Information

Every time phone disconnected by agent
poor customer service. i called six times and every time call hung up by agant.

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Mahima M Czm
Unethical behaviour by staff due to which we mentally harassed

As I already explained, we reached AirPort at check in counter by 10:15am and we were late because my 2.5 year old son did vomiting outside the terminal gate so we waited for 10-15 min there. We took boarding pass from counter and proceed and reached by 10:30am on boarding gate but unfortunately it got closed 2 minutes back.
We were directed to go from another gate by requesting the staff there but she misbehaved rather listening my problem and she was least bother to assist me further.

She asked to make another ticket which was not possible to afford another 18000/-.
We gone to reservation counter there we requested for next connecting flight and we found 3 seats were available for which they were charging 2500/- per person so seeing child condition we asked to book the same by giving extra charges. But again staff want to harass us they denied to book ticket before 1pm. It was heights that we were not getting any help in such circumstances also from indigo.
I called customer support for the same and they guided that staff can make ticket right away rather making you wait till 1pm so just request but staff not agreed on this irrespective of seeing the situation we going through.
After 2 hours fight , she asked to talk to miss Poonam then she opened window for reservation but there was only 2 ticket left just because of there miss behaviour and ignorance we cant able to take another flight too.
We keep on waiting and they asked for 7 hour journey from 3:20pm to 10:30pm which was impossible still we took and flied and in my notice we got entry in this flight at 3pm and door was open till 15 min before.
At Chennai, lady staff took our hand baggage and keep in cargo without our permission in which I was carrying my son medicine and all important things used in emergency.

Staff denied to get me my hand baggage.
I asked for continue seats on counter and that foolish person told he provided continue only but he lied us as it was not continue.
Overall after so many harassment and misbehaviours by indigo in one day we reached 11pm and my son was on its peak level and got more sick for next 4 days in kochi. We cancelled all bookings etc .
This made our journey worst then ever and would take legal action against such staff members and would have all my refunds.

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Mahima M Zlk
Worst service and worst experience due to which we missed flight
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Worst flight ever. I was having flight on 17th July 2023.

I reached at boarding by 10:15am and done all process and reached gate 2 at 10:30am with my 2.5 year old son who was sick.
Due to small kid unwellness he done vomiting on gate before boarding due to which we reach 5 minutes late on gate. But aircraft door everything was open and it was in there hand to help but they not and ask to make another ticket and behaved rudely. On one side baby was not well and on other side they were doing mental harassment 2-3 hours continuously. We missed flight, then they were not helping to get connections flight too finally after a fight and customer care they took 7500/- extra for 3 people and provided 7 hour journey flight which drop by 10:30 pm due to which my son got severe sick for 4 days.

We cancelled all bookings in kochi and was not out of all these situations. Financially great loss and son health got severe which called for all emergencies in hotels.
I would like to sue that lady who mentally harassed us and refund me all my tickets cost with 7500/- extra charges.

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How Good is IndiGo's Customer Service?

Trenten Dro
Trenten Dro
Feels Disappointed | Mar 25, 2024

I had a bitter experience with your call center, no answer and no one was in your office that located in Dubai International Airport.. to give an advise when I missed my flight to Kochi.
I tried to cancel the ticket after you have closed the checkin counter, I reached 10 minutes late after the closing time, but it was giving error message continuously.
It was my first travel experience with Indigo and hope it will be my last attempt as well..

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Jelisa Jjc
Jelisa Jjc
Feels Satisfied | Feb 19, 2024

Good response

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Debra B Sof
Debra B Sof
Feels Neutral | Feb 03, 2024

I tried to pay my bill it wants a routing number

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Amariona Rdt
Amariona Rdt
Feels Disappointed | Jan 20, 2024

I tried to cancel my flight so far no response to my calls very very port customer care.

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Mayda Qdn
Mayda Qdn
Feels Satisfied | Nov 23, 2023

Excellent

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Keyton Alh
Keyton Alh
Feels Disappointed | Nov 14, 2023

Why can’t you use am or pm flight on the itinerary. It makes it very difficult for older ppl to understand if you use the 24 hour system.

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Summary of IndiGo Customer Service Calls

6.6K TOTAL
CALLS
00:50 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call IndiGo?

Request for Information Question:

  • “Ticket reschedule”
  • “Rescheduled flight”
  • “Want to reschedule flight”

Activation/ Cancellation Question:

  • “Cancel my credit card”
  • “Ticket cancellation”
  • “To ask for info about cancellation of tickets”

Employment Question:

  • “Job related”
  • “Job enquiry”
  • “For job enquiry”

Payments and Charges Question:

  • “Payment”
  • “Stop reoccurring payments”
  • “Fraud”

Refund Question:

  • “Refund issue”
  • “Regarding refund”
  • “Refund inquiries”

Return/ Replace Question:

  • “Changing of departure time”
  • “Changing flight time”
  • “Change flight”

Product/ Service Question:

  • “Connecting Flights”
  • “I want to book a flight ticket”
  • “Buying tickets”

Account Question:

  • “Account”
  • “My account was closed and now I'm being charged on my credit report $90 fee why isn't being tried to $90 fee in the account is closed”
  • “My account”

Cards Question:

  • “I lost my card”
  • “I was just approved for a credit card and I want to make sure that it's for the 1500 that it said on credit karma”
  • “Need to pay on my credit card”

Shipping and Delivery Question:

  • “I have not received my ticket”
  • “Didn't get a confirmation email”
  • “I have not received my PNR”

Staff Question:

  • “Wrong service for license”
  • “Does indigo have wheel chair service”
  • “Harassment by staff”

Website/ Application Question:

  • “Application”
  • “My reservation from website didn't go through from yesterday night”
  • “I cannot get to your website and I need to pick seats for my flt”

Other Question:

  • “Re shedule”
  • “For flight booking”
  • “Missing”

About

Summary

IndiGo is a passenger airline. It was founded by Rahul Bhatia and Rakesh Gangwal in 2006. The headquarters is based in Gurgaon, Haryana, India. IndiGo is a subsidiary of InterGlobe Enterprises. It is a low-cost carrier which offers only economy class seating. It does not provide meals in any of the flights. Passengers can use buy-on board in-flight meal program. There are also premium services including pre-assigned seat, priority check-in, and multiple cancellations. The company aircraft consists of Airbus A320-200 and Airbus A320neo. It got 2013 Best low cost airline by CNBC and 2008 Best low-cost carrier at the Galileo Express Travel awards. It accepts credit cards.

IndiGo reviews and complaints

IndiGo is ranked 102 out of 512 in Airlines and Air Transport category

Area Served

Asia, Australia, Canada, Europe, Other, UK, USA, Worldwide

Payment Methods

VISAMasterCard

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